The Home Office has launched a new Assisted Digital service to help those who need it with online immigration applications. It is aimed at applicants who do not have the appropriate access, skills or confidence to complete an online immigration application form.
The service does not offer immigration advice. The support available includes:
- Telephone support to complete the online form – you will be transferred to a skilled Migrant Help UK advisor who will help you complete your application form online.
- Face to face support at a library to access and complete the online form – you can either walk in at your convenience or book an appointed time with a library staff member who will help you complete your online application form.
- Face to face support at home to complete the form – a We Are Digital tutor will visit you in your home and help you complete your online application form.
If it works and news about availability spreads, this service could prove invaluable to those with limited language or digital skills, such as some refugees seeking family reunion. It is all very well qualifying for an immigration category but it can be quite another thing managing to leap the bureaucratic hurdles necessary to make the relevant application.
The service is not available for Tier 1 (entrepreneurs or exceptional talent), Tier 2 (skilled workers) or Tier 4 (students).
At launch, the service is available over the telephone (03333 445 675 or text the word “VISA” to 07537416944), by email at email@example.com and in the following libraries:
- City of London
- London Borough of Merton