Tagged: Documentation handling at UKVACS
When my wife submitted her Naturalisation application online on September 13 the immediate response told that the provision for downloading the document checklist and uploading documents was not unavailable, even though we found that scanned documents already prepared by us and awaiting uploading could be previewed.
When we looked today (September 22) we found that the document list could now be downloaded but there was now no sign of any procedure, even for previewing documents.
Has anyone else current experience of this problem? As it happens she has already paid £45 for scanning documents at UKVACS Core Centre, but we had hoped to save some time by preparing some beforehand, especially as the certified translated foreign marriage certificate is an unusual size. Is there any point in taking the files on a USB stick (as well, of course, as the originals)?
I’ve now discovered/realised, just in time, that to download supporting documents after submitting a Naturalisation application and making an appointment (within one session, by following the ‘Make an Appointment’ link) after logging-in again to UKVI using their link we need to click again on ‘Make an Appointment’ to access the Sopra Steria document uploading facility – which is now available again. It would be better labelled ‘Make or manage an appointment’ on the UKVI page, I will feedback about this. It’s caused a lot of unnecessary worry. I hope that this is of help to first-time users.
Very impressed by UKVACS service at Croydon Core Centre (Bedford Point) on October 1. My wife’s Naturalisation appointment was for 10:30 but we were admitted early and the process was complete by 09:47. The security staff marshalling the queue outside were announcing ‘only applicants will be admitted’ but this might have been to try to reduce chums chatting to people in the queue and clogging the pavement. I had no problem being admitted when I showed my UK passport and said I was a sponsor. The documents which I had uploaded only 15 hours earlier were found and checked by the operative, and the most comforting part of the process was that both our passports, and my wife’s PR card, remained in our sight throughout. I was surprised to find that even the referees’ signed certifications were not retained, nor was any of the original documents inspected. It seemed very odd that at no time (except when a signature was captured on some sort of pen and tablet) did pen touch paper. The various notices scattered around were typical Home Office speak but the staff were friendly and helpful. The only oddity, which has been noted earlier in this Forum, was that documents uploaded beforehand had to be ‘bundled’ into categories such as ‘Life Events’ and ‘Employer/Sponsor’ which seemed to relate to Visa applications rather than to the names used in listing Naturalisation documents.
I hope that this information is helpful, it will certainly allow me to speak from experience when advising Citizens’ Advice clients.
Lucky as this is not always the case.
Had a call from the “HOme Office” who turned to be Sopra Steria asking the client, on the day of the biometric submission, to arrive “much earlier”.
The client was a bit surprised, and rushed to the appointment.
Awaiting the decision now.
Just got a call myself to ask the client if they could go earlier to their Cardiff appointment. They identified themselves as UKVI, calling from a mobile phone (!). I obviously asked are you Sopra Steria or UKVI. He was all flustered. He was not able to tell me why or give a coherent explanation. Pretty rubbish, particularly if they had called the client directly, they would have definitely rattled him up.