All Articles: complaints

How to make complaints against the Home Office

Bill Gates once said that your most unhappy customers are your greatest source of learning. If the same applies to the Home Office staff who have the unenviable job of fielding complaints about their colleagues from irate migrants and their lawyers, t ...

30th November 2020 By

Home Office complaints handling targets “routinely missed”

Home Office targets for handling complaints within 20 working days are “routinely missed”, according to a report published today by the immigration inspector, David Bolt. Mr Bolt also says that the department has failed to keep up improvem ...

8th July 2020 By

Parliamentary and Health Service Ombudsman upholds three in four complaints about the Home Office

The Parliamentary and Health Service Ombudsman has revealed that it upheld 75% of complaints made against the Home Office and Border Force last year: Incorrect decisions, delays and wrong advice are the top reasons for the Parliamentary and Health Ser ...

4th January 2017 By

Chief Inspector of Borders and Immigration criticises Home Office complaint handling

The Chief Inspector of Borders and Immigration, David Bolt, has published a new report which is highly critical of Home Office complaint handling. The findings echo those of the Parliamentary and Health Service Ombudsman from November 2015. Bolt and h ...

1st March 2016 By

Pursuing compensation from the Home Office

The Home Office often makes mistakes when exercising its immigration powers. The high appeal success rates bear testimony to this: as many as 50% of some categories of appeal are allowed. However, there are only some limited circumstances where it is ...

18th November 2014 By

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