After that, targets increased to the point that almost everything became subservient to the end-decision. We were set a target of 220 “units” a year. Only an interview or a decision would count as a unit – any casework would not.
If I had to call social services because I was concerned about a child, it didn’t count towards this target. It might be an afternoon’s work to do all the right referrals, but ultimately this wouldn’t be credited. That sort of work was disincentivised.
If you wanted to do the right thing, you would have to take the productivity hit and risk performance management procedures, ultimately with the threat of dismissal.
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